Help
Support
How Can We Help?
Questions about a piece, an order, or a new idea? We’re here to help.
Custom Art
For a new design or personalized project, start with a consultation.
Order Help
Get help with an order. Have your order number and checkout email handy.
Shipping & Returns
Find production estimates, tracking information, and help with returns.
Discounts
Teacher, military, first responder, medical pro, and birthday requests.
Custom Art
How do I start a custom sneaker project?
Use the custom sneaker art consultation page to share the shoe, size, story, references, colors, deadline, and any must-have details. Androo reviews the request before confirming scope, price, and timing.
How do I order an existing sneaker design?
Choose your exact available size and order directly from the product page—no need to contact us first. Each sneaker order is made to order. Allow 7–14 business days for production before shipping; transit time is additional. For a new design, personalization or an unavailable size, our separate consultation service can help.
Orders & Shipping
When does free shipping apply?
Available shipping options and any eligible free-shipping offer are shown at checkout before payment. Rates depend on the items and delivery address.
How do I get order support?
Email support@androosart.com or use our Contact page. Include your order number, checkout email, and a brief note about what you need.
Discounts
Teacher, military, first responder, and medical pro discounts
Contact the studio before purchase to ask about eligibility. We’ll confirm any available offer, its exclusions, and the information needed before issuing a discount.
Birthday discount requests
Send your name, email, birthday month, and the product or project you are considering through Contact the Studio. Birthday offers are reviewed before purchase and may not apply to every custom project or limited item.