FAQs
A few helpful answers about the artwork, ordering, and the studio.
Who is behind Androo’s Art?
Androo’s Art is a Black-owned, Houston-based studio led by artist Andrew Murray. Explore the story behind the work.
How do I order an existing design?
Each order is made to order. Choose the design and exact size or format offered on its product page, then add it to your cart—no prior contact needed. If you don’t see the option you need, contact the studio for help with a separate request.
Can I commission a new piece?
Yes—share your idea through our commission inquiry. Andrew reviews projects for creative fit and availability. The design, price, and production schedule are confirmed before work begins.
How long will my order take?
Sneaker production takes 7–14 business days before shipping. Shipping transit time is additional. Visit Production & Shipping for estimates by product type. Arrival by a particular date is not guaranteed; we’re happy to help if you have a timing question.
What sizes and materials are available?
Available sizes, formats, and product details are listed on each product page. For a question about fit, materials, or how a particular piece is made, email support@androosart.com.
Where can I get help with an order?
Email support@androosart.com with your order number and a brief note. You can also use our Contact page.
What about returns or exchanges?
Our Refund Policy explains eligibility and conditions. Please get in touch if you’d like help understanding how it applies to your order.